Shipping policy

Last Updated: August 27, 2026

Thank you for shopping with Isutave.

This Shipping Policy explains how orders placed through www.isutave.com are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days.

Business Days: Monday – Saturday, excluding U.S. public holidays.

Orders placed outside normal processing periods, during holidays, promotional events, or periods of unusually high order volume may require additional processing time.

2. Shipping Destination

We currently primarily serve customers within the United States.

Available shipping options and any location-specific restrictions will be displayed during checkout where applicable.

Customers are responsible for providing a complete and accurate delivery address.

3. Estimated Delivery Time

Total delivery time consists of:

Processing Time + Shipping Transit Time = Estimated Total Delivery Time

For U.S. standard shipping:

Processing Time: 1–3 business days
Shipping Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

These are estimated business-day timeframes and do not include Sundays or applicable U.S. public holidays.

Delivery dates are estimates rather than guarantees.

4. Shipping Costs

We offer Free Standard Shipping within the United States, unless a different shipping charge or method is clearly displayed during checkout.

Any applicable shipping charges will be shown before the customer completes payment.

5. Order Tracking

Once an order has shipped, we will provide tracking information when available.

Customers may receive a shipping confirmation email containing a tracking number or tracking link.

Carrier tracking systems may require 24–72 hours after shipment to display updated tracking information.

6. Shipping Carriers and Fulfillment

Depending on product availability, order destination, and logistics requirements, orders may be processed and delivered using third-party shipping carriers, logistics providers, or fulfillment partners.

Carrier availability may vary by order.

7. Incorrect Shipping Information

Customers are responsible for reviewing their delivery information before completing an order.

Please verify:

  • Full name
  • Street address
  • Apartment, suite, or unit number where applicable
  • City
  • State
  • ZIP code
  • Phone number
  • Email address

If you discover an error after placing an order, contact info@isutave.com as soon as possible.

We will attempt to assist, but address changes cannot be guaranteed after an order has entered fulfillment or shipped.

8. Shipping Delays

Delivery delays may occur due to circumstances such as:

  • Severe weather
  • Carrier disruptions
  • Holidays
  • High shipping volume
  • Incorrect delivery information
  • Transportation disruptions
  • Other circumstances outside our reasonable control

If your shipment appears significantly delayed, contact us with your order number and tracking information.

9. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please check:

  • Your mailbox
  • Front door or porch
  • Other possible delivery locations
  • Household members
  • Neighbors
  • Building management or reception
  • Carrier tracking information

If the package remains missing, contact us at info@isutave.com.

If a shipment is confirmed lost in transit, we will review the circumstances and provide an appropriate resolution.

10. Failed Delivery and Returned Packages

Packages may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other delivery issues.

If this occurs, contact our customer support team for assistance.

Additional shipping charges may apply to reship an order when the failed delivery resulted from incorrect customer-provided shipping information.

11. Damaged or Incorrect Orders

If an item arrives damaged, defective, or incorrect, please contact info@isutave.com as soon as possible.

Include your order number and clear photographs of the product and relevant packaging so we can review the issue.

12. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will attempt to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

13. Contact Information

For shipping, delivery, tracking, or order-related questions:

Isutave
4652 Lagrange St
Greenville, GA 30222
United States

Email: info@isutave.com
Phone: +1 706-250-0959

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond within 24–48 business hours.