Refund policy

Last Updated: August 27, 2026

At Isutave, customer satisfaction is important to us. This Return & Refund Policy explains our return requirements, return process, refund procedures, and related conditions for purchases made through www.isutave.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

Customers may request a return within 30 days after delivery of their order.

To qualify for a return, the item must generally be:

  • Unworn and unused
  • In the same condition in which it was received
  • Free from damage caused after delivery
  • With original tags attached when applicable
  • In its original packaging when applicable
  • Accompanied by the order information or proof of purchase

Products that do not meet these conditions may not qualify for a return or refund.

2. How to Request a Return

To request a return, contact us at info@isutave.com within 30 days after delivery.

Please provide:

  • Your order number
  • Email address used to place the order
  • Item you wish to return
  • Reason for the return

After reviewing your request, our customer support team will provide applicable return instructions.

Please do not send merchandise back before receiving return instructions from us.

3. Return Method

Returns are accepted by mail.

Customers should use a trackable shipping method and retain the tracking information until the return and refund process has been completed.

4. Return Shipping Costs

For standard returns caused by reasons such as:

  • Ordering the wrong size
  • Ordering the wrong color
  • Change of preference
  • No longer wanting the product

the customer is generally responsible for return shipping costs.

If you received an item that is damaged, defective, or incorrect due to our error, Isutave will review the issue and provide an appropriate solution, which may include covering applicable return shipping costs.

5. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us at info@isutave.com as soon as possible.

Please provide:

  • Order number
  • Description of the problem
  • Clear photographs showing the issue

After reviewing your request, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances.

6. Non-Returnable Items

Certain products may not qualify for return, including:

  • Items clearly marked Final Sale
  • Personalized or customized products
  • Products that have been worn or used
  • Washed merchandise
  • Altered merchandise
  • Products damaged after delivery
  • Products returned without required tags or packaging when applicable

For hygiene reasons, certain products may also have additional return restrictions when clearly disclosed on the applicable product page.

7. Exchanges

We do not guarantee direct exchanges for every product.

If you would like another size, color, or style, you may return an eligible product according to this policy and place a new order for the desired product.

For defective, damaged, or incorrect products, contact customer support for assistance.

8. Refunds

Once your returned product has been received and inspected, we will notify you regarding your refund status.

If approved, the refund will be issued to the original payment method within 3–7 business days after approval.

Financial institutions and payment providers may require additional time to post the refund to your account.

9. Original Shipping Charges

Original shipping charges, when applicable, are generally non-refundable unless the return results from an error by Isutave or otherwise required by applicable law.

10. Restocking Fees

We do not charge a restocking fee for eligible returns.

11. Return Address

Please contact info@isutave.com before sending a return.

After your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Do not automatically return products to our business contact address unless our customer support team specifically instructs you to do so.

12. Contact Information

For questions about returns or refunds:

Isutave
4652 Lagrange St
Greenville, GA 30222
United States

Email: info@isutave.com
Phone: +1 706-250-0959

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond within 24–48 business hours.